Service Charter

Service Charter

Our Customer Service Charter is the least our customers can expect from us. With these simple and straight forward standards, we build trusted relationships with those we work with.

At VITS LanguageLoop we:

  • Treat people fairly, professionally and with respect, courtesy and dignity at all times
  • Are available 24 hours a day, 7 days a week
  • Aim to provide you with face-to-face assistance within 5 minutes of your arrival at the counter service point
  • Answer your telephone call within 3 rings, or if we are unable to answer the call, we will call you back within 5 minutes
  • Respond to all written customer enquiries within 3 working days of receipt
  • Ensure all contractors are identified by a LangaugeLoop ID card
  • Have the knowledge, authority and responsibility to deal with your enquiries
  • Demonstrate professional competence in providing advice on our translation and interpreting services
  • Advise you in advance of an estimated cost, where costs are involved
  • Ensure all personal information we obtain is strictly managed in accordance with relevant state and federal laws our own Privacy Policy
  • Will meet agreed deadlines for the completion of your request
  • We will regularly seek your feedback and use it to improve our services