News

How inclusive and accessible is your business?

How inclusive and accessible is your business?

Katherine Mechanicos - Friday, February 28, 2020

With the new Banking Code of Practice setting a standard for banking customer service across Australia, many financial institutions are scrambling to meet the new inclusive and accessible requirements coming to effect 1 March 2020.

The new Banking Code of Practice now states a requirement for Australian banks to provide services which are accessible to all―including “people with limited English”. With 21% of Australians speaking a language other than English at...

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Providing Chinese patients the critical health care they need in their own language

Providing Chinese patients the critical health care they need in their own language

Katherine Mechanicos - Tuesday, February 25, 2020

 

With the Coronavirus affecting over 79,000 people globally, healthcare providers around the world are working tirelessly to control the infection from spreading.

The Gold Coast University Hospital (GCUH) have recently partnered with LanguageLoop, Australia’s leading full service language provider, to bridge the language gap between GCUH staff and their Chinese patients receiving treatment for Coronavirus.

LanguageLoop was able to provide GCUH seven Mandarin interpreters who delivered 24/7 coverage for the entire...

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2019 End of Year Celebration

2019 End of Year Celebration

Katherine Mechanicos - Wednesday, January 15, 2020

It was great to see so many of you at our End of Year functions in both Melbourne and Queensland and thank you for the critical role you play in giving people a voice in our multicultural societies.

We were ecstatic to have over 400 people attend. It was a great way to end the year and hear directly from you about your experiences and hear feedback from you. We look forward to hosting more...

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