News

How inclusive and accessible is your business?

How inclusive and accessible is your business?

Katherine Mechanicos - Friday, February 28, 2020

With the new Banking Code of Practice setting a standard for banking customer service across Australia, many financial institutions are scrambling to meet the new inclusive and accessible requirements coming to effect 1 March 2020.

The new Banking Code of Practice now states a requirement for Australian banks to provide services which are accessible to all―including “people with limited English”. With 21% of Australians speaking a language other than English at...

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Providing Chinese patients the critical health care they need in their own language

Providing Chinese patients the critical health care they need in their own language

Katherine Mechanicos - Tuesday, February 25, 2020

 

With the Coronavirus affecting over 79,000 people globally, healthcare providers around the world are working tirelessly to control the infection from spreading.

The Gold Coast University Hospital (GCUH) have recently partnered with LanguageLoop, Australia’s leading full service language provider, to bridge the language gap between GCUH staff and their Chinese patients receiving treatment for Coronavirus.

LanguageLoop was able to provide GCUH seven Mandarin interpreters who delivered 24/7 coverage for the entire...

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