Suncorp creating a better today for CALD communities

Suncorp creating a better today for CALD communities

Wednesday, July 04, 2018

With one-in-five Australians now speaking a language other than English at home, Australian companies continue to recognise the growing importance of speaking to customers in their preferred language, in order to connect with them in a more meaningful way.

One such company is Suncorp – one of Australia's largest financial services brands, offering home and motor Insurance, banking, life insurance and superannuation.

With a vision of creating a better today for their customers, communities, shareholders and people, Suncorp are placing the customer at the centre of everything they do, developing a deeper understanding of their needs and how they can be better supported.

The company’s insurance arm, who offer solutions from across their well-known brands including AAMI, GIO, Bingle and Apia, have recently partnered with LanguageLoop to provide non-English speaking customers with the ability to connect in their own language.

The partnership sees Suncorp’s Insurance call centres accessing LanguageLoop interpreting services, enabling customers to get the support and help they need in the language that they choose.

With LanguageLoop already successfully servicing insurance customers RACI and RACQ by providing connection to over 2,500 NAATI accredited interpreters, Suncorp knew LanguageLoop were the right partner to deliver this important service, and to achieve their corporate vision.

With many Australians experiencing difficult circumstances at some point in their lives, providing a service that allows customers to feel comfortable and confident with information so they can make the right decision was paramount.

LanguageLoop’s services allow people to connect to organisations in over 160 languages, to better support them during challenging times as well as with every-day interactions.

By connecting people, businesses and non-English speakers together, every member of the community can access the same services and opportunities when it matters.

To learn more about how LanguageLoop can support your business, contact us at (03) 9280 1941 or email

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